Terms and Conditions

Terms and Conditions

  1. Introduction

Welcome to Morocco Marrakech Gems. By booking a tour or any services with us, you agree to the following Terms and Conditions. Please read them carefully before making any reservations. These terms apply to all services provided by Morocco Marrakech Gems, including but not limited to tours, transfers, and accommodations.

  1. Booking and Payment

2.1 Booking

To secure a booking, a completed reservation form must be submitted. Bookings can be made via our website, email, or phone.

2.2 Payment

A non-refundable deposit of 25% of the total tour price is required at the time of booking. Full payment must be made no later than 2 days before the departure date.

2.3 Payment Methods

We accept payments via bank transfer, credit card, or other methods as specified on our website or communicated by our customer service team.

  1. Changes to Bookings

Requests for changes to bookings must be made in writing. Changes are subject to availability and may incur additional charges.

  1. Travel Insurance

We strongly recommend that all travelers obtain comprehensive travel insurance covering medical emergencies, trip cancellations, lost baggage, and other unforeseen events. Morocco Marrakech Gems is not responsible for any losses or damages incurred due to the lack of travel insurance.

  1. Health and Safety

5.1 Health Requirements

Travelers are responsible for ensuring they meet all health and vaccination requirements for travel to Morocco. We recommend consulting with a healthcare professional before traveling.

5.2 Safety

While we take all necessary precautions to ensure your safety, Morocco Marrakech Gems is not liable for any injury, loss, or damage sustained during the tour. Travelers must follow all safety instructions provided by our guides and staff.

  1. Liability

6.1 Tour Content

Morocco Marrakech Gems strives to provide accurate and up-to-date information about the tours. However, we are not liable for any inaccuracies or omissions in the tour descriptions.

6.2 Third-Party Services

Our tours may include services provided by third parties. Morocco Marrakech Gems is not responsible for the quality or conduct of these third-party services.

  1. Complaints

Any complaints should be addressed to our customer service team as soon as possible. We will make every effort to resolve complaints promptly. Written complaints must be submitted within 3 days of the end of the tour.

  1. Force Majeure

Morocco Marrakech Gems is not liable for any failure to perform its obligations under these Terms and Conditions if such failure is due to circumstances beyond our control, including but not limited to natural disasters, political unrest, or strikes.

  1. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Morocco. Any disputes arising under these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Morocco.

  1. Amendments

Morocco Marrakech Gems reserves the right to amend these Terms and Conditions at any time. Any changes will be communicated to you in writing.

Cancellation Terms and Policy

  1. Introduction

Morocco Marrakech Gems (hereafter referred to as “the Company”) understands that travel plans can sometimes change unexpectedly. This document outlines the terms and policies regarding cancellations and disruptions. It is designed to provide transparency and protect both the Company’s interests and the customers’.

  1. Definitions
  • Customer: Any individual or entity who has booked a travel service with the Company.
  • Cancellation: The act of calling off a booked travel service by the customer or the Company.
  • Disruption: Any unforeseen event that causes the itinerary or travel plans to be altered.
  1. Cancellation by the Customer

3.1 Standard Cancellation Policy

  • More than 60 days before departure: Full refund minus a processing fee of 10% of the total booking cost.
  • 30–59 days before departure: 50% refund of the total booking cost.
  • 15–29 days before departure: 25% refund of the total booking cost.
  • 14 days or less before departure: No refund.

3.2 Non-Refundable Services

Certain services are non-refundable regardless of the time of cancellation. These include, but are not limited to:

  • Airfare
  • Special event tickets
  • Specific accommodations as per the booking terms
  1. Cancellation by the Company

4.1 Minimum Participant Requirements

Some tours require a minimum number of participants. If this minimum is not met, the Company reserves the right to cancel the tour. In such cases, customers will be offered:

  • A full refund
  • An alternative tour of equal value

4.2 Force Majeure

In the event of force majeure (e.g., natural disasters, pandemics, political instability), the Company may cancel the trip. Customers will be offered:

  • No refund
  • A credit voucher for future travel
  1. Disruption of Services

5.1 Minor Disruptions

Minor disruptions that do not significantly affect the overall itinerary will not warrant a refund. The Company will strive to provide alternative arrangements to ensure the continuity of the tour.

5.2 Major Disruptions

If a major disruption occurs that significantly alters the planned itinerary (e.g., long delays, significant changes in destination), the following options will be provided:

  • Proportional refund based on the unused portion of the trip
  1. Procedure for Cancellation and Refunds

6.1 Customer-Initiated Cancellation

Customers wishing to cancel must notify the Company in writing via email or registered mail. The date of receipt of the notification will determine the applicable refund percentage.

6.2 Processing Time

Refunds will be processed within 30 business days from the date of cancellation acknowledgment.

  1. Travel Insurance

7.1 Recommendation

The Company strongly recommends that all customers purchase comprehensive travel insurance. This insurance should cover cancellations, medical expenses, loss of personal belongings, and any other travel-related contingencies.

7.2 Claim Responsibility

In case of disruptions, customers are responsible for filing claims with their travel insurance provider.

  1. Special Considerations

8.1 Medical Emergencies

If a customer must cancel due to a medical emergency, the Company will require a valid medical certificate. Depending on the circumstances, a more flexible refund policy may be applied.

8.2 Government Travel Warnings

If a government issues a travel warning or ban to the destination, the Company will offer:

  • No refund
  • Credit voucher for future travel
  1. Amendments to the Policy

The Company reserves the right to amend this policy at any time. Any changes will be communicated to customers and will apply to bookings made after the amendment date.

  1. Detailed Examples and Scenarios

Example 1: Cancellation 45 Days Before Departure
A customer booked a 7-day tour for $2000 but cancels 45 days before the departure date.

  • Refund Calculation: 50% refund = $2000 × 50% = $1000
  • Process: Customer submits cancellation request → refund processed within 30 business days

 2: Force Majeure Event
A tour is scheduled during a natural disaster.

  • Options: No refund, but a credit voucher of the same value for future travel.

 3: Major Disruption During Tour
Halfway through a 10-day tour, political unrest causes cancellation.

  • Proportional Refund: 50% of the tour cost refunded.
  • Alternative Arrangements: Replacement activities or destinations organized.
  1. Customer Obligations

Customers must:

  • Provide accurate personal information and contact details
  • Review itinerary and terms before booking
  • Have necessary travel documents (passports, visas)
  • Adhere to local laws and regulations during the tour
  1. Company Responsibilities

The Company commits to:

  • Providing clear and accurate information about tours
  • Communicating any changes promptly
  • Offering support and assistance in case of disruptions
  1. Dispute Resolution

If disputes arise:

  • Customers must first contact the Company’s customer service.
  • If unresolved, mediation or arbitration will be pursued under Moroccan law.
  1. Conclusion

This cancellation and disruption policy is designed to protect both the Company and its customers. By booking a tour with Morocco Marrakech Gems, customers agree to abide by these terms and conditions.

  1. Agreement

By proceeding with a booking, the customer acknowledges and agrees to these terms and conditions.

For any questions or cancellations, please do not hesitate to contact us.

© 2025 Morocco Marrakech Gems: RC: 156275 TP: 46455685 IF: 66110880 All Rights Reserved.

 

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